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Friday Fun: Customers – They’re Always Right?

October 14, 2011 Fun 3 Comments

We came across a hilarious website… notalwaysright.com where people post funny encounters they have with customers in all sorts of industries… Here’s some of our favourites from the Office Supplies section:

“(A customer is looking at printer cartridges/)

Me: “Hi, can I help you find something?”

Customer: “Yeah, I need a black and white ink cartridge.”

Me: *joking* “Well, we’re out of black and white ink. How about black and clear?”

Customer: “No! I really need the white ink!” “

“Me: “Sir, can I help you?”

Customer: “I need a cable.”

Me: “Ok. I’ll take you to our cables, what kind of cable do you need?”

Customer: “Uhm…. a cable. USB? I need to hook up a computer.”

Me: “Here are our USB cables, but could you be a little more specific?”

Customer: *getting angry* “These are not what I need at all! I need a cable! Are you deaf? I need a  C-A-B-L-E. I need one for my computer.”

Me: “Sir, there are a lot of cables, if you could tell me what kind of thing you were trying to hook up?”

Customer: “Is there anyone else on the floor that can help me!? Maybe one of the computer guys? You’re obviously too stupid to understand.”

Me: “Sir, I am the only one on the floor at the moment and I am trying my best to help you find your cable.”

Customer: “Miss, why don’t you go back to the registers where you belong and bring me a computer guy?”

Me: “Sir, I am the tech person and would be happy to help you find your cable. Could you show me an example of what you mean?”

(The customer, extremely agitated, goes to a display computer.)

Customer: This is what I wanted! A cable!”

Me: “You mean a keyboard?”

Customer: “Um…yes.” *sheepishly leaves the store* “

“(I am creating a business card for a customer. She hands me a picture to scan to use on the card.)

Me: “Ma’am, this photo is copyrighted by whoever took it.”

Customer: “Oh, that’s okay. You can still use it.”

Me: “I’m sorry, but I can’t use it without the permission of the photographer.”

Customer: “Oh. Well you can just cross out the copyright on the back of the picture and then use it! It’ll be okay.”

Me: “Do you have another picture you would like to use?”

(She hands me the same picture but with a piece of paper taped over the copyright on the back.)

Customer: “Here. Now you can use it.”

Me: “Ma’am, just because the copyright is covered now doesn’t mean it’s not copyrighted anymore. We could be fined $50,000 if we used this. If you can get the permission of the person who took this or another picture we can do this for you.”

Customer: “What kind of business is this?” “

Definitely can relate to some of those! A bit of Friday cheer for you all on that site :) Happy Friday everyone!

Currently there are "3 comments" on this Article:

  1. Having been selling Office equipment for the last 40 years I have had many strange and funny comments and requests from customers, I think this was the best/worst.

    Customer Purchased a printer, took it home and unpacked it then phoned me.

    Me: Complete Office may I help you

    Customer: Yes ! this printer you just sold me has a funny kind of Plug and doesn’t fit into my socket, I think it must be a Japanesse or Chinese plug or something.

    Me: Has it got 3 Pins or just 2

    Customer: Yes it’s got 3 pins but it won’t fit as the pins are to big. (customer getting very upset)

    Me: I’m very sorry but as far as I am aware there is no 3 pin plug which is larger and I really don’t know what to suggest other than bring the machine back to us and we’ll try and resolve the problem.

    Customer: Do you realise how inconvenient this is for me etc etc etc but I suppose I’ll just have to bring it back.(now very upset)
    Which they did
    Once we had removed the Plastic Plug Protector the machine worked perfectly!
    Customers ?????????

  2. admin says:

    HAHA! Thanks for sharing, Malcolm! Have a great weekend!

  3. Mike Welland says:

    Love the one about the black & white cartridges – I get this all the time.

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